We accept returns if the medicine provided to you does not match your order, or if the medicine is past its expiry date. Refund requests can be made up to seven days after the order is delivered.
Substitutes depend on the composition and strength of constituent salts. Substitute are medicines made by other manufactures using the same salt composition as your prescribed medicine .These medicines are often more affordable. Please note that substitutes change with the salt strength, even for same medicine name.
Yes, you can buy other substitutes if your prescription lists the salt names instead of a brand name. You can always encourage your doctor to write salt names on your prescription instead of a specific brand name.
The items that can not be returned are:
Clearance items clearly marked as such and displaying a No-Return Policy
When the offer notes states so specifically are items that cannot be returned.
Items that fall into the below product types-
Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items
